Outlook integration is essential for syncing your emails, centralizing your conversations, and improving your day-to-day productivity in Zeliq.
However, on the Microsoft side, each organization has its own security settings.
As a result, depending on the configuration chosen by your Outlook administrator, the onboarding flow may vary.
Here are the three possible scenarios and what to do in each one.
✅ Case 1 — Your admin allows integrations freely
This is the simplest case.
👉 How it works
Your administrator has enabled an option that lets everyone in the organization connect third-party apps — like Zeliq — to Outlook freely.
👉 What you need to do in Zeliq
Go to Settings > Email & LinkedIn
Click Connect to Outlook
Select your email address
Approve the connection
🎉 That’s it. No manual validation is required: the connection is immediate.
📝 📝 Case 2 — Your admin requires a manual integration request
In some organizations, integrations must be manually approved by an administrator for security reasons.
👉 What you’ll see in Zeliq
Go to Settings > Email & LinkedIn
Click Connect to Outlook
Select your email address
A modal appears, telling you your admin requires a manual request
Outlook then asks you to:
add a short message (e.g., “I need to connect Outlook to send my sales emails in Zeliq”)
then click Approve request
👉 What the administrator sees
Your admin automatically receives the request in their Outlook / Microsoft 365 Admin interface — available via: https://entra.microsoft.com/.
In the admin panel, they must go to:
Enterprise applications
then Admin consent requests
Finally, they can accept the request by clicking the “Zeliq” line, then clicking Review permissions and consent
or reject it
👉 Once it’s approved
Go back to Zeliq → Connect to Outlook → the connection will now work immediately.
🚫 Case 3 — The admin completely blocks third-party integrations
Some organizations disable access requests for all third-party applications entirely.
👉 What you’ll see in Zeliq
After clicking Connect to Outlook and choosing your email address, a modal appears.
Certaines organisations désactivent purement et simplement les demandes d’accès pour toutes les applications tierces.
👉 What the administrator needs to do
They must change a setting in Microsoft 365 Admin, available via: https://entra.microsoft.com/.
In the Admin account, they must go to:
Enterprise applications
Consent and permissions
then Admin consent settings
Then under “Users can request admin consent for apps they are unable to consent to”:
select Yes
add a reviewer user for requests
save changes
👉 What the user needs to do
The user must redo the entire connection flow — i.e., follow Case 2 of this article.
🎯 Summary
Case | Outlook Admin Configuration | Zeliq User Experience | Required Action |
1. Free | Third-party integrations allowed | Immediate connection | None |
2. With request | Manual approval required | Modal + request form | Admin must approve |
3. Blocked | Third-party integrations disabled | Informational modal | Admin must enable requests |