You've probably already encountered this error in ZELIQ, in a running sequence. 😢
ZELIQ's updated error-handling feature provides a quick way to address common issues in email and LinkedIn sequences, including missing data, account setup problems, and other sequence-related errors.
This guide walks you through resolving typical sequence errors so you can keep your workflow uninterrupted. 🦾
General Sequence Errors
👤 Unassigned Lead
If a lead is unassigned, you’ll need to select a sender (you or your colleague). Once a sender is chosen, the sequence will automatically resume the day after.
Check this article to learn how to assign leads.
👻 Missing Variables
Missing personalization variables (e.g., {Country} or {IceBreaker}) can disrupt the sequence. Use the preview feature to locate missing fields, replace them, and relaunch the sequence.
LinkedIn-Specific Errors
🔗 Add a LinkedIn Account
If you haven’t connected LinkedIn, you’ll be redirected to install the Chrome extension and log in.
🔄 Download LinkedIn Extension
Install the Zeliq Chrome extension for LinkedIn integration here.
🔑 Sign in with LinkedIn
Log into your LinkedIn account here if you aren’t already connected to your browser.
🔄 Refresh Cookie Session
If the LinkedIn session expires, click "Refresh Cookie Session" to re-authenticate.
❌ Not Friend
If you’re trying to send a message to a lead who isn’t a LinkedIn connection, this error appears. Send a friend request, and once accepted, the pending message will automatically be sent.
🌐 LinkedIn URL Missing
Add the lead’s LinkedIn profile URL to proceed with the sequence.
Email-Specific Errors (Gmail & Outlook)
📧 Sign in with Outlook or Gmail
If you haven’t connected your email, you’ll need to sign in and accept permissions to enable message sends.
🕵️ The Lead Has No Email Address
If a lead lacks an email, you can:
Manually add an email.
Select an existing email.
Use an enrichment tool to update contact details and relaunch the sequence.
📩 Email Bounced
When an email bounces, you can:
Select a different email.
Add a new email.
Enrich the contact to find an updated email.
🙅 Invalid Email Address
If an email address is marked invalid, update it by:
Choosing another valid email.
Manually adding a new email.
Enriching the contact with a verified email.
🚫 Lead Unsubscribed
When a lead unsubscribes, the sequence stops, and further outreach to that lead is disabled.
🚀 Error Handling & Automatic Relaunch
Error-Dependent Display:
Email-related errors only appear for sequences containing email steps.
LinkedIn-related errors appear for sequences with LinkedIn actions.
Automatic Relaunch: Once an error is resolved, the sequence will relaunch automatically, reducing the need for manual intervention.
💬 Contact Support
For assistance with persistent issues, contact ZELIQ support through the chat in the app.
👩🏼💻 For further information, please do not hesitate to contact us: