If you want to increase the value of your customer relationships by offering complementary products or services, a well-structured sequence can be a great way to do it. Here’s how to run an upsell or cross-sell campaign with personalized follow-ups.
Day 1: Email 1 - Introduction
Subject:
[First Name], a new opportunity to maximize your results
Content:
Hi [First Name],
By using [current product/service], you’ve already achieved [result obtained]. Did you know that [complementary product/service] could help you go even further by [additional benefit or optimization]?
For example, [existing client] used this combination to [measurable result].
If you're interested, I'd be happy to share more during a quick call: [Link].
Best regards,
[Your Name and Signature]
Day 4: Email 2 - Follow-Up
Subject:
[First Name], optimize even further with [complementary product]
Content:
Hi [First Name],
I wanted to make sure you saw my previous email. [Complementary product/service] could really enhance [specific result or goal].
Have you had time to think it over? I'm available to discuss it if you'd like to explore this opportunity.
Here’s the link again to schedule a quick call: [Link].
Thanks in advance,
[Your Name and Signature]
Day 7: Email 3 - Break-up
Subject:
I’ll leave the final decision to you
Content:
Hi [First Name],
Since I haven’t received any response, I’ll put this suggestion aside for now. If your priorities change or if you want to discuss it, I’m always available.
Thanks again for your trust in [current product/service], and feel free to reach out with any questions.
Best regards,
[Your Name and Signature]
Why this sequence works
Clear value proposition: Each email highlights the direct benefit of a complementary product to help the customer achieve better results.
Strategic follow-ups: Regular follow-ups keep the interest alive without being intrusive.
Respectful closing: The last email leaves the door open for future discussions, without pressure, but ensures you’re always available.
This sequence is designed to help your customers discover new opportunities that will help them reach their goals while increasing the value of your partnership. 🚀
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