Need to stop a sequence for a specific prospect without affecting the rest? Here's how to easily remove a single lead (or more) from your running sequence.
When to remove a lead from a sequence
Remove a lead from your sequence when:
The prospect has already responded through another channel
You want to handle this contact manually
The lead is no longer relevant for this campaign
You need to stop outreach for this specific person
💡 Good to know:
Removing a lead from a sequence is different from pausing the entire sequence. This action only affects the selected prospect.
If you are on a custom plan, only "Manager" or "Admin" roles can remove leads from sequence. Not "User" role.
✅ How to Remove a Lead from a Sequence
Step 1: Access your sequence
Go to the Sequences tab
Click on the sequence's name containing the lead you want to remove
Step 2: Select the lead
In "Select the leads" tab, find the prospect you want to remove from the list
Check the box next to the lead's name (you can select multiple leads)
Step 3: Remove from sequence
A green floating action bar will appear at the bottom of your screen
Click on "More options"
Then on "Remove from sequence"
That's it! The sequence stops immediately for this lead, while the other prospects continue their journey normally.
Important to know
The action is immediate: Once removed, scheduled steps for this lead are canceled
No impact on other leads: Only the selected prospect is affected
Cannot be undone automatically: To add the lead back, you'll need to add them to the sequence again from the beginning
Alternative: Skip individual steps
If you don't want to remove the entire lead but just skip a specific step, use the Skip Step feature:
Locate the donut icon representing the lead's progress
Hover over the donut and click on ">"
Select the step you want to skip
Click "Skip step"
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